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General queries or time-sensitive requests, we will address your needs quicker than you can say, “Wow, they’re good!”
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Service Request
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Information About a Lunch-n-Learn
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Description:
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When was Night Light last onsite?
Pre-2015
2015
2016
2017
2018
2019
I Don’t Know
Never
What issues are you experiencing?
A light out
A section of lights out
Entire system out
A strobing light
Having a tree removed
Cut wire
Damaged fixtures
Fixtures need to be moved or refurbished
Lights staying on all day
Timing seems off
Other
Please explain:
In which stage is your landscape?
Established landscape
New build/addition
Other
Please explain:
How did you hear about us?
Website
Experienced an Existing System
Saw your truck
Referral
If a referral, from whom?
Do you have a specific deadline for your installation?
Yes
No
If so, when?
Circumstances:
Is your existing system a Night Light system?
Yes
No
If not, please note any details you know about your existing system.
Are you a client or an Alliance partner?
Client
Alliance partner
Installation or service visit?
Installation
Service visit
Who was your Installer?
Derrick
Jon
Josh
Rich
I Don’t Know
Who was your Trusted Advisor?
Billy
Dean
Mitch
Nick
I Don’t Know
Who was your Crew Chief?
Jason
Jon
Pro
Rey
I Don’t Know
Who was your Installer?
Derrick
Jon
Rich
I Don't Know
Who was your Trusted Advisor?
Billy
Dean
Mitch
Nick
I Don’t Know
How did we communicate pre-job?
Excellent
Good
Fair
Poor
How did we communicate post-job?
Excellent
Good
Fair
Poor
Rate our timeliness in meeting your scheduling needs:
Excellent
Good
Fair
Poor
Did we match your level of professionalism in our interaction with the client?
Yes
No
If not, how can we improve?
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